Managed IT services can provide small businesses with access to the same level of IT support and expertise that larger organizations have, without the need to hire and train a full-time IT staff.
IT Service Management (ITSM) following the Information Technology Infrastructure Library (ITIL) framework provides a structured and systematic approach to managing IT. We leverage this framework by using ITIL-compliant tools and technologies to automate ITSM processes, such as service desk, incident management, and change management. This helps to streamline operations, reduce costs, and improve the quality of services.
We offer flexible pricing plans that can be tailored to meet the specific needs and budget of any business.
Effective email management and security is essential to maintaining the integrity of business communications, as well as, protecting sensitive information from theft or inadvertent dissemination.
BCDR refers to the processes and procedures that an organization puts in place to ensure that critical business functions can continue in the event of an unexpected disruption.
Endpoint Security and Management aims to secure and manage the access of devices such as laptops, smartphones, and tablets to an organization's network and data, while preventing unauthorized access, malware, and other cyber threats.
Network administration is the process of managing and maintaining the infrastructure of a computer network using hardware and software to provide reliable and secure wired, wireless, and remote access to only the people who need it.
IAM includes the provisioning of user accounts, assignment of roles and permissions, and monitoring of activity logs in order to control access to digital resources, such as websites, networks, applications, and data.
Security awareness training is critical to an organization's overall security strategy and reduces the risk of data breaches and cyber attacks by training employees to identify and prevent potential security threats.
An IT Helpdesk provides a point of contact for users who need technical support and can assist with a wide range of issues, including software installation, hardware troubleshooting, and network connectivity.
RMM allows an IT service provider to remotely access and control a client's IT systems, devices, and networks in order to monitor the performance and security of these systems, as well as troubleshoot and make changes as necessary.
IT procurement services/consultants help businesses acquire technology products based on their specific needs. They also negotiate with vendors to get the best prices, and ensure that the products and services are delivered on time and meet the required standards.
Yes, we can be available via chat, email, and/or phone 24/7. We have a dedicated line for emergencies, and our response times vary based on the terms of each customer's Service Level Agreement (SLA).
When needed, we can schedule in house trainings on all products we support. We can also provide video tutorials, and we provide a customer-specific knowledge base on our Client Portal.
Yes, we can diagnose and replace failed hardware, optimize and maintain operating systems, and - when its just time for a new one - our procurement department can make sure you get exactly what you need.